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Careers
ESET is a leading global security software company located in San Diego,
California and Bratislava, Slovakia, and partner offices worldwide. We protect
businesses and consumers from a range of evolving threats, including viruses,
spyware, adware and identity theft. Our superior threat protection solutions
are in high demand, and we're seeking talented, high-energy individuals
to join our team. Please send resumes to hr@eset.com.
| Online Marketing Manager | | CRM Administrator | | Technical Support Engineer | | Web Developer | | Channel Marketing Coordinator | | Sales Engineer | | Sales Representative | | | | | | | | Position | Description | | Online Marketing Manager | Essential Functions:
- Create innovative and compelling promotions that drive conversions and sales
- Manage promotional calendars and develop implementation plans to execute new promotions
- Collaborate with marketing team to develop merchandising opportunities within partner sites and maximize sales of specific products
- Identify and create relationships with new online affiliate sites
- Analyze weekly sales and inventory reports; make appropriate changes to capture opportunities and maximize sales
- Drive web site enhancements that will lead to improvements in conversion and sales.
Qualifications:
- Bachelor’s degree, preferably in business or marketing
- At least 3 years of experience in the software industry doing sales or marketing to consumers or small business in online merchandising
- Strong analytical skills, experience making data-driven decisions, and good business acumen
- Strong attention to detail, with a quality assurance focus
- Experience with Internet marketing a big plus
- Excellent written and verbal communication skills
- Proficiency in MS Excel, web-based applications, HTML and some graphics capabilities a plus
| | Position | Description | | CRM Administrator | Essential Functions
- Oversee the proper input and integration of sales, marketing, customer service and accounting information into the system
- Create meaningful reports and dashboards
- Support marketing, sales and customer service functions with programs and information
- Provide first-level support for end users
- Ensure consistent data integrity
- Drive customization, integration, and application development projects, which maximize the benefits of the CRM system
- Author specifications, project team and lead development
- Lead the creation of NetSuite CRM training programs
Qualifications
- Advanced degree in information management, business, or related discipline
- At least 3 years of experience in the software industry with CRM administration, data manipulation, importing and application integration
- Experience with NetSuite is a big plus
- Previously participated in at least one successful CRM implementation
- Understanding of business processes and office automation
- Ability to translate high-level business requirements to CRM
- Knowledge of database design and database structures, ability to write queries in Oracle, MS SQL, or MySQL
- SOAP, XML and web services knowledge desirable
- Strong analytical skills, experience in analyzing and managing customer databases
| | Position | Description | | Technical Support Engineer | Essential Functions
- Fields email and phone requests for technical product support from customer/users and resellers of ESET security software
- Provides support to sales force and sales engineers
- Assists with product testing, troubleshoots and replicates issues
- Contributes to knowledge base and technical product documentation
- Performs training of users, customers, and resellers
- Meets and exceeds customer satisfaction targets
Qualifications
- Two to five years of technical support experience in computer software industry
- MCSE or other professional certification in a technical area is a plus
- Expert knowledge of MS Windows client and server OS
- Preferred skills: Linux and Linux mail servers, MS Exchange, Novell Netware, Lotus Domino
- Detailed knowledge of networking applications and standards
- Experience with antivirus and firewall is desired
- Excellent communication, problem solving and customer service skills
- Attention to detail and ability to multi-task
- Flexibility to participate in a 24x7 support environment
| | Position | Description | | Web Developer | As the webmaster, you will be responsible for the following:
- Create and update web content including layout, graphics, and functionality
- Implement and maintain graphics and code
- Manage text content produced by contributors
- Coding: database queries, develop and maintain programming for web pages and web applications
- Optimize website performance on search engines
- Manage affiliate network
- Work with outside contractors to implement new projects and concepts
Skills/Requirements
- Extremely proficient in HTML, CSS, Javascript, PHP
- Good understanding of site usability
- High attention to detail and quality standards
- Ability to multi-task and deliver on tight deadlines
- Excellent communication skills
- Rapid development of creative, intuitive and compelling designs
- Linux/Apache/Mysql/PHP
- Ideal candidate will also have web services, XML, and application integration experience
| | Position | Description | | Channel Marketing Coordinator | Summary
The Channel Marketing Coordinator plays a key supporting role for sales
by successfully managing channel partners, supporting inside and
outside representatives, and developing and executing joint marketing
programs with our reseller partners.
Essential Functions
- Develop and execute marketing programs with our
channel partners that help build the Eset brand and generate qualified
leads
- Welcome new partners into the Channel Partner Program
- Support the partner training programs: online, web-based and regional courses
- Administer the partner market development fund program
- Ensure top-notch support and availability of co-marketing material and inspiration
- Provide excellent marketing support to our
hundreds of partners via phone, email and the channel partner web site
Experience and Skills
- One to two years of high-tech marketing experience, preferably in the Channel or Business Development
- Knowledge of Microsoft Office software
- Ambitious, self-starter able to work in a team environment
- Ability to handle multiple tasks with attention to detail
- Ability to complete projects/meet deadlines
| | Position | Description | | Sales Engineer | Essential Functions
- Supports customers and partners in the planning and implementation of integrated security solutions.
- Provides pre- and post-sales technical support to customers and partners
- Assist sales force and partners in closing business through on-site visits
- Champions the ESET product line through product presentations and technical demonstrations at customer and partner sites.
- Participates in trade shows, seminars and other industry events.
- Performs technical training for channel partners.
Qualifications
- Two to Five years experience as an SE or technical support representative in the computer software industry
- Ability to comprehend and convey complex systems and issues in an effective manner, both written and verbally
- Strong presentation skills
- Ability to work independently
- Strong commitment to customer satisfaction
- Detailed experience with Microsoft Windows, Solaris, Linux, and Novell systems and advanced computer networking environments
| | Position | Description | | Sales Representative | Summary The successful inside sales representative will effectively drive business for ESET’s anti-virus/security software solutions. This includes building and managing a qualified pipeline of opportunities within a defined geographic territory, and working with outside representatives and channel partners. This position requires outbound cold calling, following up on inbound leads, qualification and closing of business. Essential Functions
- Effectively communicate the benefits and value of ESET’s anti-virus/security solutions to potential customers
- Interface with end users and channel partners via telephone and email to provide assistance and close business
- Qualify leads and coordinating with outside representatives and partners
- Develop new business leads through various means, including cold calling
- Provide product literature, evaluation software, lead referrals to channel, pre-sales technical support and closure.
- Generate weekly reports and forecasts for all in-progress and closed business.
- Achieve/exceed quota targets
- Other duties as assigned.
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